Infrastructure Operations Lead

About the job

Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description Infrastructure Operations & Technical Leadership

- Manage and support enterprise infrastructure environments across on-premises and cloud platforms.

- Automate infrastructure provisioning, configuration, and lifecycle management using Infrastructure as Code (IaC) tools such as Terraform and Ansible.

- Manage and monitor infrastructure performance, capacity, availability, and reliability using modern observability platforms such as Prometheus, Grafana, ELK, and Loki.

- Implement and maintain security hardening, patch management, vulnerability remediation, and compliance controls across infrastructure environments.

- Troubleshoot complex infrastructure issues, perform root cause analysis (RCA), and drive timely resolution of incidents and problems.

- Support disaster recovery (DR), business continuity planning, and resilience initiatives.

- Maintain accurate technical documentation, architecture diagrams, automation workflows, operational runbooks, and standard operating procedures (SOPs).

Service Ownership & Customer Engagement

- Act as a technical lead for assigned infrastructure services and customer environments.

- Participate in customer reviews, technical discussions, governance meetings, and service improvement initiatives.

- Build strong working relationships with customers, stakeholders, and internal teams to ensure a high level of customer satisfaction.

- Understand customer business priorities and proactively identify opportunities to improve service quality, efficiency, and customer experience.

- Provide technical guidance during major incidents, escalations, and critical service situations.

Process Improvement & Operational Excellence

- Identify opportunities to improve operational efficiency, service quality, and customer experience.

- Drive standardization, simplification, and optimization initiatives across infrastructure operations.

- Lead continuous improvement efforts using Lean and operational excellence principles.

- Collaborate with global infrastructure and operations teams to establish and promote best practices.

- Drive measurable improvements in operational effectiveness, service reliability, and customer outcomes.

Automation, AI & Innovation

- Drive automation initiatives to reduce manual effort and improve service reliability.

- Explore and implement AI and GenAI-driven operational improvements and intelligent automation use cases.

- Collaborate with automation teams to modernize operational processes and workflows.

- Evaluate emerging technologies and recommend innovative solutions that improve operational efficiency, service reliability, and business outcomes.

- Measure and communicate the business value and outcomes achieved through automation and innovation initiatives.

Leadership & Collaboration

- Provide technical leadership, mentoring, and coaching to team members while fostering competency development and knowledge sharing.

- Coordinate activities across global and multi-region teams to ensure seamless service delivery.

- Influence stakeholders and drive cross-functional initiatives without direct authority.

- Lead cross-functional initiatives involving operations, automation, process improvement, and service transformation.

- Demonstrate strong social competency by building relationships, influencing stakeholders, and collaborating effectively across global teams and functions.

Foster a culture of ownership, accountability, collaboration, and continuous learning.

Qualifications Educational qualification: Bachelor of Engineering in Computer Science or Information Technology or Equivalent Experience : 7–12 years of experience in Infrastructure Operations, Cloud Operations, Platform Engineering, or Managed Services environments Mandatory/requires Skills :

Strong experience managing and supporting enterprise infrastructure environments across on-premises and cloud platforms.

- Experience working within 24x7, Follow-the-Sun, or globally distributed operational support models.

- Practical experience with one or more public cloud platforms:

- Microsoft Azure

- Amazon Web Services (AWS)

- Google Cloud Platform (GCP)

- Proven experience designing and implementing Infrastructure as Code (IaC) solutions using Terraform and Ansible.

- Strong scripting and automation skills using Python, PowerShell, Bash, or equivalent scripting languages.

- Experience with monitoring, observability, and logging platforms including Grafana, Prometheus, ELK, Loki, or similar tools.

- Experience implementing infrastructure security controls, patch management, vulnerability remediation, and compliance requirements.

- Strong troubleshooting, root cause analysis (RCA), and problem-solving capabilities within complex infrastructure environments.

- Experience supporting disaster recovery (DR), business continuity, and resilience initiatives.

- Demonstrated experience leading service improvement, automation, or transformation initiatives with measurable business outcomes.

- Demonstrated experience leading cross-functional initiatives and driving change across teams and stakeholders.

- Strong stakeholder management, customer engagement, presentation, and communication skills.

- Experience collaborating with geographically distributed and global teams.

- Experience with Service Management and ITIL-based operational processes.

- Exposure to AI/GenAI tools and their application within IT Operations and Infrastructure Management.

Preferred Skills :

Hands-on experience in RHEL/Linux administration, including:

- User and access management

- Performance tuning

- Kernel tuning

- System troubleshooting and optimization

- Practical experience with OpenStack technologies, including:

- Nova

- Neutron

- Swift

- Keystone

- Horizon

- Networking fundamentals include DNS, DHCP, routing, firewalls, VPNs, and load balancing.

- Containerization and orchestration technologies such as Docker and Kubernetes.

- Exposure to CI/CD pipelines, Git-based workflows, and DevOps practices.

- Experience working in multi-cloud or hybrid-cloud environments.

- Familiarity with AIOps, intelligent automation, and AI-driven operations platforms.

Additional Information - Industry certifications in one or more of the following:

- Red Hat Linux

- Microsoft Azure

- AWS

- Google Cloud Platform

- Terraform

- Kubernetes

- DevOps-related technologies