Software Engineering Manager - HIH - Evernorth

About the job

INTRODUCTION TO EVERNORTH:  Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses.  Evernorth Health Services India builds on The Cigna Group’s existing presence in India.

About Evernorth Health Services: Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna: The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.

Software Engineering Manager

Position Overview

Join the team that manages the end to end technology and life cycle management of the applications hosted both on premise and in the AWS cloud.

We are looking for an experienced Software Engineer Manager with 11 to 13 years of experience to join the Data and Analytics Engineering (D&AE) operational effectiveness team. The Manager will oversee the stability and performance of data integration and reporting platforms, including Ab Initio and Informatica. This role involves managing incident resolution, ensuring timely recovery of failed jobs, and coordinating root cause analysis to prevent recurrence. The manager will lead efforts to optimize operational processes, drive migration of reporting solutions to a cloud-based environment and leverage Generative AI to enable automation and self-healing capabilities. Strong leadership, technical expertise in data pipelines, and experience in managing large-scale production environments are essential.

Responsibilities

- Ability to lead and mentor cross-functional teams, ensuring alignment with organizational goals and fostering a collaborative work environment.

- Expertise in managing team capacity, prioritizing workloads, and allocating resources effectively to meet SLAs and operational objectives.

- Skilled in setting clear performance expectations, conducting regular reviews, and implementing professional development plans to enhance team capabilities.

- Strong knowledge of Ab Initio and Informatica and Python programming experience

- Develop and manage report and data feeds involving complex queries.

- Perform root cause analysis on for data pipeline failures and data discrepancies.

- Work with business partners to resolve defects identified in a timely manner.

- Understand the requirements and use cases provided.

- Automation of application health checks and manual workarounds using python.

- Enable the self-healing capabilities to reduce the human interference, user impact and to increase the availability.

- Partner with other teams and stake holders for any clarifications needed for the timely deliverables.

- Ability to provide alternative solutions.

- Experienced with agile methodology.

- Experience with Generative AI to design and implement automation solutions and self-healing capabilities for data workflows and operational processes.

Qualifications

Required Skills:

- Experience with large datasets management

- Strong people management and team leadership experience

- Experience with Mainframe technologies

- Strong experience in SQL, Teradata and Unix/Linux environment

- Experience with data pipeline scheduling

- Experience with AWS services… IAM, EC2, S3, Cloud Watch, Step Functions, Lambdas, MWAA, SQS, SNS, Glue, Athena etc.

- Experience with continuous integration and continuous delivery (CI/CD) tools like GitHub, Jenkins etc.

- Experience with MS Office suite & VBA along with good presentation skills.

- Experience with monitoring and logging tools such as Dynatrace or Splunk etc.

- Excellent problem-solving skills and attention to details

- Strong communication and collaboration skills

Required Experience & Education:

- Bachelor’s degree in the related field.

- 11+ years of experience in developer role.

- 3+  years of people management experience leading development and engineering team

- 8 + years of experience with Mainframe technologies and Unix/Linux Platform

- 8+ years of hands-on development experience with Python.

- 6+ years of experience with Informatica, Ab Initio.

- 6+ years of relational database management systems like Oracle, SQL server and Teradata.

Desired Experience:

- AWS certification preferred

Location & Hours of Work (Specify whether the position is remote, hybrid, in-office and where the role is located as well as the required hours of work)

Equal Opportunity Statement Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.